Friday, November 9, 2007

Empire Earth III (3) Errors and Problems

As I try and figure out what the problem is with Empire Earth III and my setup I'll use this space to document and link to other pages where errors with Empire Earth 3 are being discussed.

My setup includes:

Operating System: Windows Vistaâ„¢ Ultimate (6.0, Build 6000)
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.0GHz
Motherboard: Asus M2N32-SLI Deluxe/Wireless Edition
Memory: 4094MB RAM
DirectX Version: DirectX 10
Card name: NVIDIA GeForce 8800 GTX
Sound: (SoundMAX Integrated Digital HD Audio)
Microphone (SoundMAX Integrated Digital HD Audio)
DVD Drive Model: PLEXTOR DVDR PX-800A ATA Device

I've applied every applicable driver and update I can find for Vista and all hardware.

The issue I'm having is that after 20 - 40 minutes of game play the screen goes black for a second, Vista says there's an error, and the game is closed. No error message is presented but when I dig into the error logs on Vista I see 3 different error reports:

Problem signature
Problem Event Name: APPCRASH
Application Name: EE3.exe
Application Version: 1.1.0.0
Application Timestamp: 4730f1e3
Fault Module Name: EE3.exe
Fault Module Version: 1.1.0.0
Fault Module Timestamp: 4730f1e3
Exception Code: c0000005
Exception Offset: 00626860
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 560931511

The second error report

Problem signature
Problem Event Name: APPCRASH
Application Name: EE3.exe
Application Version: 1.1.0.0
Application Timestamp: 4730f1e3
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549be94
Exception Code: c0000005
Exception Offset: 00010dc9
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: fc44
Additional Information 2: a7fbc974a97f83c66289e57af3d5cc54
Additional Information 3: 3eaf
Additional Information 4: b55ffaa671ae81ef57d50110cdd81a0a

Extra information about the problem
Bucket ID: 561069899

The third error report:

Problem signature
Problem Event Name: APPCRASH
Application Name: EE3.exe
Application Version: 1.1.0.0
Application Timestamp: 4730f1e3
Fault Module Name: StackHash_fc44
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: fc44
Additional Information 2: a7fbc974a97f83c66289e57af3d5cc54
Additional Information 3: 3eaf
Additional Information 4: b55ffaa671ae81ef57d50110cdd81a0a

Extra information about the problem
Bucket ID: 561951025

I've seen each error report a few times.

Here are some links to threads/sites where problems and errors with Empire Earth III are being discussed. I will add more as I find them. Hopefully the answer to your Empire Earth 3 problem is in here somewhere.

- Why won't the game work?
"Empire Earth III has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

- Choppy Naval Unit Problems
"This issue is more annoying than anything and I was wondering if anyone else was experiencing it. Naval Ships movement is choppy as hell, where as I have no framerate problems with anything else when playing I can turn everything on everything to max and everything to its lowest,, the Naval Units are always moving in the same choppy way. "

- Odd Error, Can't Play Game
"Not sure what's up, to be honest. I can play most PC games just fine. Some have issues, but those were resolved, like CNC 3. Anyway when I start up EE3 I get the Sierra Splash screen stuff. Then the intro video, which is where it gets wierd."

- Funky Errors
"a couple bugs keep frequently happening: My game keeps crashing seemingly at random, the ships seem to teleport inch by inch, and it freezes every now and then.. my computer is completely up to date and ran it fine before the patch (aside from a couple crashes) on cranked high graphics."

Video/Memory Resource Leak
"Was playing some multiplayer tonight... after about 20 minutes, I got a message saying the game was low on video memory, and it reduced texture quality.

FYI, I have an 8800GTX with 768MB of video memory. This definitely seems like some type of memory leak."

No Start Menu Shortcut or Desktop Icons
"This appears to be a bug in the EE3 installer. I am running Vista 64 bit.

I've been running the EE3AutoRun.EXE it installed in the Program Files (x86) directory - not sure if that's right since I have never successfully run the game yet! "

Empire Earth 3 Stops Playing
"Anybody having problems with EE3 not working with graphics set on anything higher then lowest settings.I have a NVIDIA GeForce 8500 GT which meets and exceeds the recomended requirements.I have concated tech support via E-mail"

EE3 Game Patch 1.1 and Downloaded Game Won't Work
"Title says it all. Purchase downloaded game from gamestop. Game worked. Installed patch today and now game will not start. Get message to insert CD/DVD. Will not load program. "

Problem with EE3 1.1 Patch
"After downloading the patch and double clicking it I get an error dialog: "Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item." "

Memory Leak
"Is there a known memory leak in this game? If I play world domination the game runs fine for the first few maps. But after playing 3 or so battles it becomes extremely laggy."

Empire Earth III and Vista 64 Ultimate

"I recently built a new PC with Vista. I installed Empire Earth III and am running into problems - mainly the game just closes after 20 - 40 minutes of play."

Optimal Image Quality
"
Do not use the Anti-Aliasing settings within your video card, for some reason this game doesn't like them. I'm using an Nvidia 8800, put your settings on "let the application decide" and then in EE-III DO NOT set the Anti-Aliasing beyond the first quarter of the slider."

Unable to play Empire Earth 3
"This application has failed to start because PhysXLoader.dll was not found. Re-installing the application may fix this problem."

Help EE3 Not Working
"Picked a map, Clicked Launch. Then after a few seconds, the game crashes back into windows with only message "Empire Earth III has stopped working" Windows will find a solution if available... then nothing. I can't play the game"

Illegal Operation Crashes
"Thought my issues were resolved with my new graphics card. Spoke to soon I guess."

Empire Earth III and Vista
"I have an AMD 4000+, 2G Ram and a 7900GS and am having loads of crashes with vista apart from totally slowing down on resolutions greater then 1024 * 768."

Labels:

13 Comments:

At December 16, 2007 5:07 AM , Anonymous Anonymous said...

I think your problem is caused by the game autosaving, it does it on mine, the game freezes whilst its doing it. try disabling the auto save

 
At December 16, 2007 1:56 PM , Blogger Jeremy Mayes said...

Thanks, but it's not auto save as I've tried disabling as well as changing the frequency. When it's been on I've seen successful saves too.

 
At December 18, 2007 3:01 PM , Anonymous Anonymous said...

i'm getting the same problem . I'm also running vista .

Also , the autosave works perfectly , but i did notice the occurance is always the same .

i reloaded the game , and it always crashed at the same moment ( in my case when attacking a large force of enemy units )

 
At December 24, 2007 5:57 PM , Anonymous Anonymous said...

i also have the same problem, whats been done about it?

 
At December 25, 2007 8:38 AM , Blogger Jeremy Mayes said...

From what I can tell, nothing has been done about it at all. EE3 now collects dust on a shelf in my house...

 
At April 19, 2008 9:54 AM , Blogger Jens said...

I also have same problem, the game crashes at random moments. and its not the autosafe, because it works, and helped me sometimes because of the crashes. and it also isn't Vista caus I am playing it on XP. I wonder what the problem is, one thing is sure; its very ennoying!

 
At April 30, 2008 2:00 PM , Blogger mo said...

I had the same problem. before the game crashes. the buildings and the units start to fade away and pop up at random. The interesting thing was that it only happens win the saved session is 4000 kb or more.

 
At June 27, 2008 3:11 PM , Blogger drfez said...

I can't even get the install done, downloaded from trymedia, took forever, started install, got the message another file must be downloaded to install, started that, 3-6 hours later depending on which time I tried, a message pops up and says, download failed please check your Internet connection and try again. I've been trying for three days, tryed to contact Sierra CS several times with no response and I'm getting pretty pissed. Any one else hit this?

 
At July 6, 2008 12:12 AM , Anonymous Anonymous said...

having same issue here, drfez. Just got the game today and it won't continue to setup. I should have ordered the box version instead of the digital download, cause this is annoying... I did find the two files it needs (EmpireEarthIIISetupData.001 and .002) from an FTP search, but no matter where I stick them, the setup program fails to recognize them and tries to download anyway...

 
At July 10, 2008 10:39 AM , Blogger larry said...

i download the game then play it it runs smooth then after i click single player then click custom it loads then goes to a map with red flickering then i click the red it says "how should u resolve the conflict here" i click battle then it goes to a loading screen and loads like half way and then the picture above the iii that turn blue turns black and theres no picture and then it stops loading.

 
At March 5, 2009 11:21 AM , Blogger Brian said...

im getting the same problem. i just bought the game the other day and whenever i try to load campaign, tutorial,etc. it either comes up with the error report box or my screen goes blue and i have to press the power button. im using XP media edition with a pretty bad graphics card. could that be the reason?

 
At March 9, 2009 9:32 AM , Blogger Jeremy Mayes said...

Brian, yes, if you have a video card below the recomended min that's where I'd start. At minimum, make sure all your drivers are up-to-date.

 
At May 19, 2009 8:22 AM , Anonymous Anonymous said...

i've had the above problems, plus sometimes there are NO saved games anymore so I have to restart !! very very annoying !! i have a new laptop with vista, i meet the requirements, sometimes it plays great, then it goes all to heck.

 

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